Terms and conditions

Limitation of responsibility
By participating on our trips, the participants agree to read and understand these terms and conditions. The participants agree to take full responsibility for their own actions. CarpathianDreams, its owners, employees, partners and volunteers, accepts no responsibility for injury, death of the participant and theft or damage to personal equipment resulting from your participation on its recreational activities.

Assumption of risk
You accept that mountain biking can be dangerous and hazardous, and that there are times when it can involve risk of injury or even death. It can also involve periods of discomfort, bad weather conditions, wild and domestic animals encounters that can become aggressive.

You must wear a bike helmet at all times and we also recommend wearing gloves, riding glasses and other protection gear (knee, elbow, back guard). You must wear clothing that is suitable for the type of riding you will be doing and the weather on the day.

You must ride within your own ability and health at all times.

You agree to follow any instructions given to you by the leader. We reserve the right to change the days plans if the weather or any other unforeseen circumstance makes them unsuitable.

Before enrolling in our activities you must sign an assumption of risk form.

Payment conditions
After having commonly agreed on the route and other helpful details regarding your trip, an advanced payment as a deposit(approx. 30-50 % of the total amount, depending on the trip) is required to be done by the customer, by bank transfer or PayPal to us or our partner tour operator account. The balance must be paid by bank transfer/PayPal at least 45 days prior to the start of the trip.

Cancellation & Refund Policy

Our cancellation policy is based on the number of days prior to trip start that we receive your written cancellation notice. By this we refer to a written notification document sent by you via regular mail.
More than 90 days – You receive the refund of the deposit, less a 120 euros/person administrative fee and the deposits and payments done to third parties (accommodations, transport operators and other services suppliers).
89-61 days – You will pay 100% of the deposit as cancelation fee
60-46 days – You will pay 33% of the trip price as cancelation fee
45-31 days – You will pay 50% of the trip price as cancelation fee
Less than 30 days – You will pay 100% of the trip price as cancelation fee

No exceptions are made to our cancellation policy, including weather and personal emergencies. There is no refund for arriving late or departing early from a trip, nor for any meals, or services not used while on tour. CarpathianDreams is not responsible for cancellations, amendments, or additional fees incurred by clients due to acts of nature, civil unrest, strikes, wars, lockdowns, work stoppage, force majeure or extreme weather.

If the cancellation is coming from us, you will receive the total amount of the deposit, except for the payments and deposits paid to third-parties. No other compensation will be given by us for any other expenses made by the participant associated to the trip.

We take no responsibility for any injuries or loss to you incurred whilst you are taking part in any of our trips. We strongly recommend that you take out comprehensive insurance cover for cancellation, medical expenses, personal accident, personal baggage, money and public liability before you travel. You may not be accepted as a CarpathianDreams participant unless you have arranged satisfactory insurance. We accept no responsibility for the theft, loss or damage to personal belongings at any time during the duration, before and after of your trip.

General considerations
The length of the tours and every day rides is approximate and can get longer or shorter due to weather conditions, technical problems or other unforeseen circumstances.
As conditions change, we reserve the right to change the initial itinerary if your safety or your satisfaction is involved. We may also have to alter an itinerary due to unforeseen circumstances. We will always seek to maintain our high standards.
Occasionally changes may occur without prior notice for reasons over which we have no control. We reserve the right to make changes without prior notice at any time, both before and during the tour.
In case the service cannot be provided due to force majeure or other unforeseen circumstances, we reserve the right to cancel it.
We reserve the right to refuse a booking for a child or an elderly person or where we have reason to believe that the holiday is not suitable for them for whatever reason.
There shall be no money refund in case of leaving the trip earlier or not using a facility or service included in your offer, for reasons of any kind.
Guests are responsible for: choosing a trip that suits their skills, level of fitness, and state of health; respecting the laws and customs of countries visited; following environmental guidelines and regulations while on the trip, in accordance with the guideā€™s advice; respecting the rights and privacy of other trip members.
The Client agrees that we may use any photographic or film records of the trips for promotional and/or commercial purposes without any remuneration to the Client.
Any complaints should be communicated to CarpathianDreams representatives as soon as possible. Failure to notify us in time, may result in difficulty in resolving the issue.
After your arrival you will have to provide us a signed “Assumption of risk and release of liability” form. Failure to do so, you wont be accepted to join it.
If you do not agree with any part of these terms and conditions, please do not use our services.